Warranty

Our Commitment To You

At TCG Machines, we proudly stand behind the quality and reliability of every machine we produce and the software that powers it. Each unit is engineered for consistency, durability, and precision—built to deliver performance you can depend on to support your business.

No matter your warranty status, our dedicated support team will be available to assist you.

Standard Warranty Coverage

Every machine comes with a comprehensive warranty that covers:

  • All parts and components of the machine (excluding consumables, like cleaning supplies)
  • Labour associated with repairs

This warranty is valid for 1 year from the date of delivery, or until the machine has sorted two million cards—whichever comes first.

Please note: shipping costs related to warranty service are not included in this coverage.

Extended Coverage Options

For customers who want even more peace of mind, the warranty may be renewed beyond the standard term as it expires. These plans extend protection and ensure long-term confidence in your investment. Contact our team to learn more about the options available.

Alternatively, any necessary parts, up to and including an exchange of the entire machine, may be purchased separately.

Full Warranty Details

For complete information on terms, conditions, and limitations, please refer to our official warranty document:

Warranty Document